Shipping & Returns

Shipping & Return Policy

Orders:

We aim to ship all orders within 2-3 business days. If you need an item quickly we have an selection of items available for immediate delivery via Amazon Prime in our Amazon Shop.

Please note personalised items can take up to a week to be shipped. All items are handmade please allow us some time to complete your order, thank you.

Shipping:

Shipping within the UK is charged as follows:

  • A flat rate of £1.75 for Royal Mail 1st Class Postage

  • A flat rate of £1.50 for Royal Mail 2nd Class Postage

  • Orders over £25.00 and above will qualify for free Royal Mail 2nd Class Postage. If you would like it any sooner please drop us a message, 

  • Promotions where discount codes are used eg, free postage, will be sent 2nd Class unless stated otherwise.

European and International shipping is charged as follows:

  • A flat rate of £12.50 within Europe for Royal Mail International 1st Class postage

Please note with international shipping, items can take up to 3 weeks to be delivered.

If you require a tracked service please contact us prior to ordering so we can provide a quotation for postage.

Return & Exchange Policy 

All returns must be authorised by Mummy & Austin Boutique.


If you feel that you wish to return a product to us, please email mummyandaustinboutique@outlook.com with your order number and details of return.

Returns must be notified within 7 days of the date you received your items. If your items is accepted to be returned, its will be inspected and reviewed for a refund.

If agreed, a refund will be issued within in 7 days of returning back at Mummy and Austin Boutique. Please note postage will not be returned unless the items is at fault of our own.

When returning your purchase it must be unused and in the same condition that you receive it, it must also be in the original packaging.

We require for you to obtain and keep the proof of postage as we cannot be held responsible for any items that fail/ delay on reaching us.

In the unlikely event there is a fault or defect with any item, you will be fully refunded for the cost of the item plus any postage incurred by you in returning the item to us.

RETURN ADDRESS

Mummy & Austin Boutique,
10 Meadway Close
Kettering
Northamptonshire
NN15 6QG
UK

Exchanges:

Exchanged are allowed under various circumstances. If you wish to exchange your item(s), please send us an email to discuss within in 7 days of receipt: mummyandaustinboutique@outlook.com